Refund Policy
The "Sleep Easy" promise
If you purchase any paid plan for the first time and aren't happy within 30 days, we'll refund 100% — no questions asked, no questionnaire, no retention pitch.
How to claim
- Email refund@wamerp.com or use the live chat on this page.
- Include your tenant code (visible in Settings) and reason (optional but helps us improve).
- We acknowledge within 4 working hours and refund within 48 hours.
How refunds are processed
- UPI / Card / Net Banking via Razorpay: refund to the same source. 3–7 business days to reflect in your account.
- Stripe: refund to the original card. 5–10 business days.
What's covered
- Your first paid plan (Starter, Growth, Pro) within 30 days of payment.
- Annual upgrades within 30 days of the upgrade.
What's not covered
- Subsequent renewal cycles after the first 30 days.
- Enterprise contracts (covered by your master agreement).
- Add-on user / location purchases beyond plan limits.
- Refund requests beyond 30 days from payment date.
Pro-rated cancellation (after 30 days)
You can cancel anytime from your Billing dashboard. Your plan stays active until the current period ends. Annual plans don't refund unused months unless we materially breach our SLA — in which case we credit unused months.
Data after cancellation
Your data is retained for 30 days after cancellation. We email a full export before deletion. Re-activate anytime within those 30 days to restore.
Disputes
If you disagree with a refund decision, escalate to our DPO at dpo@wamerp.com. We aim to resolve within 14 days. Jurisdiction: Pune, Maharashtra.